Effective Date: 01/12/2024
Introduction
This Privacy Policy explains how Bundle Australia Pty Ltd] (“we,” “our,” or “us”) collects, uses, and protects personal data of users of the Bundle Driver Application (“the App”), which integrates with our Bundle Connect platform powered by the Bundle Laundry Management System.
By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the App.
1. Information We Collect
We collect the following categories of information to provide and improve the App’s functionality:
a. Location Data
- Real-time GPS data is collected to enable route optimization, navigation, and delivery tracking.
- Location data is also used to communicate the driver’s position to the associated laundry for operational efficiency.
b. Device Information
- Information about the device used, such as device type, operating system, app version, and unique device identifiers.
c. Usage Data
- Data on app interactions, performance, and usage patterns for troubleshooting and enhancements.
d. Photo Data
- Photos taken within the App for proof of delivery. These images are stored securely and linked to the corresponding delivery record.
2. How We Use Collected Information
We use your information to:
- Enable app functionalities like proof of delivery and order tracking.
- Provide real-time navigation and communicate location data to the laundry for effective management.
- Capture and store photos as proof of delivery.
- Generate reports for customers, including proof of delivery with timestamped photos and signatures.
- Monitor and optimize delivery performance.
- Communicate with drivers about their runs, updates, or support needs.
3. Data Sharing and Disclosure
Your information will only be shared under the following circumstances:
a. With the Bundle Connect Platform
- Delivery information, including location data and proof of delivery, is shared with the platform for seamless integration and management.
b. With Customers
- Proof of delivery, including photos, signatures, and timestamps, is shared with customers as part of delivery confirmation.
c. For Legal Obligations
- To comply with applicable laws, regulations, or court orders.
We do not sell or rent your data to third parties.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Photos and location data are retained for operational and audit purposes and may be stored as long as required by the laundry’s internal policies.
5. Security
We implement strong technical and organizational measures to safeguard your data, including:
- Encryption of sensitive information.
- Secure transmission protocols.
- Limited access to personal data based on operational need.
- Regular system monitoring and security audits.
While we strive to protect your data, no method of storage or transmission is completely secure.
6. Your Rights
Depending on your location, you may have rights to:
- Restrict or object to specific processing activities.
- Withdraw consent where applicable (e.g., for location tracking).
To exercise your rights, contact us at support@bundlelaundry.com
7. Location and Photo Permissions
a. Location Tracking
- The App requires location data to provide navigation and route optimization and to share real-time location with the laundry for effective coordination.
- Location tracking continues while the App is active but can be disabled in device settings. Note that disabling location tracking may limit app functionality.
b. Photo Capture
- The App captures photos for proof of delivery. These images are securely transmitted and stored and are linked to the relevant delivery order.
- By using the App, you consent to the use of the device’s camera for this purpose.
8. Updates to This Policy
We may update this policy to reflect changes in our practices or legal obligations. We encourage you to review this policy regularly. Continued use of the App constitutes acceptance of any changes.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Bundle Australia Pty Ltd
Support@bundlelaundry.com
Acknowledgment
By using the Driver Application, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.