Utilise a laundry software system for building seamless guest experiences in the hospitality industry
Discover the various benefits that hoteliers gain when they turn to laundry software to optimise their linen housekeeping processes.
BOOST COST-SAVING MEASURES WITH LAUNDRY MACHINE MAINTENANCE SOFTWARE
Find out how commercial linen rentals save a huge chunk of their operational costs with this technology.
In the hospitality industry, the quality of linen furnished in guest rooms plays a crucial role in ensuring guest satisfaction and for hoteliers to encourage repeat business to boost their revenue. Customers who book overnight stays and boost occupancy are the backbone of the hospitality industry, and providing high-quality linen is instrumental in creating a comfortable experience for hotel guests.
In a study conducted on 1,397 guest accommodations across Australia, it was revealed that 18.24% of guests attributed their dissatisfaction with their guest accommodation to a lack of cleanliness or maintenance. 32.03% were dissatisfied with the facilities of the accommodation which included linen items such as towels and bed sheets.
With this in mind, linen managers and housekeepers do their best to ensure that linen items are clean, adequately stocked, and of high quality. These factors can have a large impact on the hotel’s profitability. However, managing linen during holiday seasons or the hotel’s peak periods could place linen managers and housekeepers under immense pressure to execute linen management processes smoothly and without processing errors.
This is why hoteliers should turn to a laundry software system that can depend on cloud-based software to automate tasks, while also ensuring that only high-quality linen items are being provided in hotel rooms.
Let’s explore the various benefits of a laundry software system in encouraging repeat business for hotels.
To ensure the smooth operation of a commercial laundry, linen managers are expected to assess and detect any possible issues that may arise with their laundry equipment. This may be challenging to assess without the assistance of the right technology.
This is why linen managers should consider investing in laundry maintenance software. With this software, they can assess many features that provide relevant information about their equipment, the linen items they wash, and other relevant information to assist with crucial decision-making processes and avoid unexpected equipment breakdowns.
Equipment downtime can be costly and may compromise workforce productivity as linen employees are stalled. That said, let’s explore the benefits of investing in laundry maintenance software for a commercial laundry.
Benefits of utilising a laundry software system to encourage repeat business to a hotel
Improved guest experience
Hotels can easily place orders for linen through an online portal and facilitate order-to-invoice management with exceptional ease. This allows hoteliers to avoid delays and focus on optimising guest comfort and building strong relationships with them.
Faster turnaround times
Real-time tracking helps identify bottlenecks in the laundry process. With this information, hotels can streamline operations and optimise laundry workflows, leading to faster turnaround times to accommodate the supply of high-quality guest room linen.
Unparalleled stock control
Track each piece of linen from collection to delivery. This prevents the misplacement of items and gives hotels confidence that their linens are being properly managed. Trigger automatic ordering of linen items if stocks fall below recommended par levels.
Simplified linen management
Improve productivity and reduce linen replacement costs by working with an efficient, cost-effective laundry solution. Streamlining laundry processes with software demonstrates your commitment to providing great service to hotel guests for seamless stays.
Detailed reports generated
Obtain a comprehensive report on linen usage, costs, and productivity to help hotels optimise their linen management. This data ensures that linen managers avoid using low-quality or damaged linen and only opt for high-quality linen to improve guest comfort.
Bundle Connect encourages repeat business in the hospitality industry
Bundle Connect is an advanced laundry management system that can help businesses streamline their linen operations and avoid costly laundry errors.
With its cloud capabilities, it can read information transmitted from an RFID chip embedded in linens. Information can then be relayed from the software about a linen item’s location in real time, reducing the likelihood of incidents of lost items due to theft or misplacement.
Bundle Connect significantly reduces a hospital’s expenditure needed to replace lost items. Its user-friendly features make it easy for customers to place their orders through the software.
This software can automate the billing, invoicing, and delivery requirements of linen orders to ensure a smooth and precise order-to-invoice process and can alert linen managers when stock levels have reached below the established par level.
This helps linen managers place an order for more linen inventory to avoid overstocking or stockouts. Linen managers can also gain insights into how many times a linen item has been laundered. They can also find out when it is reaching the end of its shelf life, which helps in decision-making when it comes to the quality of linen used for everyday operations.
Bundle PPM is an advanced laundry maintenance software that helps commercial linen owners and linen managers gain valuable information on their laundry equipment performance, which can facilitate smoother and hassle-free commercial laundry operations.
Its KPI data reporting capabilities make it easier for linen managers to obtain valuable data-driven analytics and access past performance issues. This includes being able to access useful information such as log breakdowns and equipment observations.
This helps linen managers make decisions to improve their laundry functions, while also measuring employee workload and linen utilisation via the software, which can lead to more reliable and accurate KPI measuring.
When the laundry stock level falls below the minimum par level threshold, users can set up automatic reordering using this software to restore stock levels to a healthy threshold.
Bundle PPM also allows users to update laundry job sheets and attach relevant pictures to create a comprehensive service history for linen managers to access. This helps them develop a better understanding of issues pertaining to their laundry equipment. In addition, users can view outstanding observations that require further action.
Client success stories
"The transition to Bundle has been instrumental in Allied Laundry continuing to drive change and business improvement by providing real-time customer ordering information, streamlined ordering, and billing processes and have enabled a considerable reduction in staff time. The system has been a real success story for Allied Laundry."
Mark Mabbet
Allied Laundry Service
"No question is a stupid question in the eyes of the Bundle team. Their customer service, expertise and knowledge ensured a smooth transition for me when I purchased my business. The system is user friendly and easy to navigate, while syncing seamlessly with my accounts package."
Geraldine Minogue
Associated Laundry Services
Since the transition from a manual, paper-driven system to Bundle, the time spent managing orders through to invoicing has been reduced by some 75%. From an administrative perspective, it is far easier to track the progress of orders, respond to queries (and resupply dockets).
The management abilities for individual account needs with set days, recurring orders, fixing cut-off times, adding notes to orders and pick-ups means that all relevant persons have the same information.
Customer support is also given a high priority and queries and concerns are met promply and efficiently.
Cynthia Hertrick
Blueline Laundry
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FAQs
Laundry software is a cloud-based platform that centralises data to help commercial laundries streamline operations, reduce inefficiencies, and improve productivity.
Bundle Connect is a leading cloud-based laundry management system that optimises linen management and converts it into a more productive and agile process.
Key features include streamlining processes, identifying equipment issues, tracking revenue, comparing performance, keeping track of items, and providing real-time insights into inventory, staff, equipment, and customers.
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