Hotel owners: Do you know that linens are an essential element in your hotel’s profitability? From bed sheets to towels and from hand towels to blankets, the quality of linens linen managers furnish to hotel guests can influence their decision to come back to your hotel. It also increases their probability of leaving positive ratings and reviews of your business online and through word of mouth.

The process of furnishing high-quality linen inventory may appear to be simple and easy, yet many hotels suffer huge profit losses due to the poor utilisation of linen inventory. According to the experts, the average hotel in the US is losing up to $50,000, which is 20-30% of their linen inventory, prematurely. The primary reason is generally attributed to the deterioration of linen items caused by wear and tear.

In another study conducted in October 2023, 18.24% of accommodation guests expressed their dissatisfaction with the level of cleanliness in hotels and serviced apartments. This shows that hygiene is important and the quality of linen provided in these guest accommodations should also be looked into. 

There are many ways in which the bad quality of linen can be the reason for the hotel’s sluggish operating costs and total profitability. They include:

Increased replacement costs: Linen managers may unintentionally furnish frequently used linens, which may cause these items to wear out quickly. Poor-quality linens can hike up a hotel’s replacement costs, which strains their finances. 

Higher laundry expenses: Poor-quality linen items may require more washing and maintenance, which would ultimately result in increased use of water, detergent, and energy. This in turn raises a hotel’s laundry operational costs. 

Reduced guest satisfaction: No guest would like the inconvenience of being supplied with low-quality linen items that are easily torn or susceptible to immediate damage. Poor linen utilisation contributes to higher replacement costs. 

Damaged hotel reputation: Consistent complaints of poor linen quality can affect a hotel’s competitiveness and ability to attract new guests. This can cause damage to the hotel’s reputation, ultimately impacting its profitability. 

To ensure that linen managers in a hotel have access to the recommended par level and quality of linen items, hotel owners should turn to linen management software. By implementing the features of the software, they can optimise their linen handling processes and ensure that only high-quality linen inventory is being furnished to both hotel guests and employees. 

Let’s explore the benefits of investing in linen management software to increase a hotel’s profitability and reduce its operating costs.

Bundle Connect is an advanced laundry management system that can help businesses streamline their linen operations and avoid costly laundry errors.

With its cloud capabilities, it is able to read information transmitted from an RFID chip embedded in a linen cloth. Information can then be relayed from the software about a linen item’s location in real time, reducing the likelihood of incidents of lost items due to theft or misplacement.

Bundle Connect significantly reduces a hospital’s expenditure needed to replace lost items. Its user-friendly features make it easy for customers to place their orders through the software.

This software is able to automate the billing, invoicing, and delivery requirements of linen orders to ensure a smooth and precise order-to-invoice process and can alert linen managers when stock levels have reached below the established par level.

This helps linen managers place an order for more linen inventory to avoid overstocking or stockouts. Linen managers can also gain insights into how many times a linen item has been laundered. They can also find out when it is reaching the end of its shelf life, which helps in decision-making when it comes to the quality of linen used for everyday operations.